FAQs

1. What is Barqa Store?

Barqa Store is a UAE-based online store offering a wide range of innovative products, including smart gadgets, kitchen tools, and wearable accessories — all designed to make everyday life smarter and easier.

2. Where is Barqa Store located?

Barqa Store operates from the United Arab Emirates. All our orders are processed and shipped directly within the UAE to ensure fast delivery and reliable service.

3. Do you deliver everything across the UAE?

Yes! We deliver to all major cities and regions across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

4. How long does delivery take?

Delivery typically takes 2 to 5 business days , depending on your location. In some cases, delivery may take longer during weekends, holidays, or special sale periods.

5. How much does shipping cost?

We offer free shipping on orders above a specific amount (you can set this value on your site). For smaller orders, a small delivery fee may apply, which will be displayed at checkout.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation message or email with your tracking number and a link to follow your order's progress in real time.

7. What payment methods do you accept?

We accept cash on delivery (COD) , credit/debit cards , and secure online payments . All payments are processed safely through UAE trusted payment gateways.

8. Do you offer cash on delivery?

Yes! We provide Cash on Delivery (COD) for all orders within the UAE. You can pay the courier directly when your package arrives.

9. What is your return policy?

We offer a 30-day return policy . If you're not satisfied with your purchase, you can return it within 30 days of receiving your order, as long as it's unused, in original packaging, and in the same condition.

10. How do I request a return or refund?

Simply contact us within 30 days of receiving your order. Once we review and approve your request, you'll receive instructions on how to send the product back for a refund or exchange.

11. Are there any items that cannot be returned?

For hygiene and safety reasons, certain items such as personal wearables (like smartwatches or earbuds) and opened kitchen or personal care products cannot be returned unless they are defective or damaged upon delivery.

12. What should I do if I receive a damaged or defective product?

If your item arrives damaged or faulty, please notify us immediately. We'll arrange a replacement or full refund after reviewing the issue. To speed up the process, you may be asked to share photos of the product.

13. Do you sell original and authentic products?

Yes, all products at Barqa Store are 100% authentic and quality-tested . We partner with trusted suppliers to ensure our customers receive only reliable and high-performing items.

14. Can I cancel my order after placing it?

Yes, you can cancel your order before it is shipped . Once the item has been dispatched, cancellation will no longer be possible — but you can still request a return after receiving it.

15. How can I stay updated on new arrivals and offers?

You can stay connected with Barqa Store by following our social media pages and subscribing to our newsletter for updates on new arrivals, exclusive deals, and special promotions.