Return & Refund Policy

At Barqa Store , we want you to be completely satisfied with every purchase you make. Our goal is to provide high-quality products and a reliable shopping experience. If, for any reason, you are not fully satisfied with your order, we offer a 30-day return and refund policy to make your experience smooth and worry-free.

Eligibility for Returns

You can request a return within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unwashed, and in its original packaging .

  • All tags, accessories, manuals, and labels must be intact.

  • The product must be in the same condition that you received it.

  • Certain items such as personal care products, wearable items (like smartwatches or fitness bands), or items marked as non-returnable for hygiene or safety reasons cannot be returned.

We reserve the right to refuse a return if the item does not meet these conditions.

Return Process

Once you decide to return a product, please contact us within the 30-day window to request a return authorization. After your request is approved, you will receive detailed instructions on how to send the item back to us.

You will be responsible for paying your own shipping costs for returning the item, unless the product is damaged, defective, or incorrect upon arrival — in which case Barqa Store will cover the return shipping .

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-14 business days and automatically applied to your original method of payment.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Refunds will be issued for the product price only . Original shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect product .

Exchanges

If you wish to exchange an item for a different model, size, or color, we recommend initiating a return for the original item and placing a new order. This ensures faster processing and stock availability.

Damaged or Defective Products

If you receive a damaged or faulty item, please notify us immediately upon delivery. We will arrange a replacement or full refund after reviewing the issue. To speed up the process, you may be asked to provide photos or a brief description of the problem.

Late or Missing Refunds

If you haven't received your refund within the expected time frame, please check with your bank or payment provider first. If you have confirmed there is no issue on their end and still haven't received your refund, please contact us for further assistance.

Final Note

At Barqa Store , we value our customers and aim to make every shopping experience positive. Our return and refund policy is designed to give you confidence and peace of mind while shopping with us.

We appreciate your trust in our store and promise to continue offering products that deliver quality, innovation, and satisfaction.